This Privacy Policy describes how Culturense LLC ("Company," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at culturense.net, submit an application, or otherwise interact with our services. Please read this policy carefully. By using our website, you agree to the practices described herein.
1 Information We Collect
We collect information you provide directly to us, information we collect automatically when you use our services, and information from third parties. The categories of information we collect include:
- Personal Identification Information: Full name, date of birth, Social Security Number (for tax purposes), government-issued ID details, and contact information including email address, phone number, and mailing address.
- Business Information: Business name, EIN (if applicable), business bank account details for payment processing, and business entity type.
- Application Information: Employment history, education background, skills, certifications, references, and availability preferences submitted through our application form.
- Technical Information: IP address, browser type and version, operating system, device identifiers, pages visited, time spent on pages, and referring URLs collected automatically through cookies and similar technologies.
- Communications: Records of correspondence, support requests, and any other communications you send to us.
- Background Check Information: Criminal history records, identity verification results, and other background screening data obtained through authorized third-party screening providers.
2 How We Use Your Information
Culturense LLC uses the information we collect for the following purposes:
- To process and evaluate your independent contractor application and determine eligibility.
- To conduct background checks and identity verification as required for contractor onboarding.
- To communicate with you regarding your application status, onboarding progress, and service assignments.
- To process payments and issue IRS Form 1099 for tax reporting purposes.
- To provide access to our agent portal, training materials, and scheduling systems.
- To monitor and evaluate service quality and contractor performance.
- To comply with legal obligations, including tax reporting, labor law compliance, and regulatory requirements.
- To improve our website, services, and contractor experience.
- To send administrative notices, policy updates, and service-related communications.
- To detect, prevent, and address fraud, security incidents, and other harmful activities.
3 How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Client Companies: We may share limited professional information (such as your name, certification status, and performance metrics) with client companies for whom you provide services as part of your contractor engagement.
- Service Providers: We share information with third-party vendors who assist us in operating our business, including background check providers, payment processors, cloud hosting services, and communication platforms. These providers are contractually obligated to protect your information.
- Legal Compliance: We may disclose information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly, including maintaining your session and enabling secure login.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.
- Preference Cookies: Remember your settings and preferences to provide a more personalized experience.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
5 Data Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure, access-controlled storage systems with role-based permissions.
- Regular security assessments and vulnerability testing.
- Employee training on data privacy and security best practices.
- PCI DSS compliance standards for payment-related data handling.
While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Application data for unsuccessful applicants is retained for up to 2 years.
- Active contractor records are retained for the duration of the contractor relationship plus 7 years for tax and legal compliance purposes.
- Payment and financial records are retained for a minimum of 7 years as required by IRS regulations.
- Website usage data collected through cookies is retained for up to 13 months.
7 Your Rights and Choices
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal information.
- Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Right to Opt-Out: Opt out of certain uses of your information, such as marketing communications.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
8 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
9 Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.